Over a 13-year tenure at PayPal, Jonathon Krupla has transitioned from customer service, to social media management, to technical writing, demonstrating dedication and skill evolution. His journey, fueled by a passion for communication, advanced significantly during a technical writing internship, honing his craft in developing precise, user-focused technical documents and guides. Armed with a growth mindset, operational efficiency, and content creation skills, Jon stands ready to deliver impactful technical documents and showcase his commitment to enhancing user experiences.
Competencies
Creative Skills | Precise Written Communication, Content Planning & Creation, Developing SOPs, User Guide Creation, Integrating Branding Guidelines, Digital Publishing, Social Media Communications, Visual Content Integration
Leadership Skills | Strategic Problem Solving, Effective Communication, Cross-Functional Team Collaboration, Project Management, Attention to Detail, Adaptability, Mentorship & Training, Autonomous Leadership, Player-Coach Leadership
Technical Skills | Content Management Systems (CMS), UX Writing Principles, Information Architecture, Quality Assurance, Documentation Tools, Industry Trends in Technical Communication, HTML/CSS, Adobe InDesign & Photoshop
Jonathon Krupla 
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